Reference

What You Agree To When You Use Karkia

These terms set out the rules that apply to your account, your payments, and your activity on Karkia. Access and eligibility depend on your local law and the regions where the platform operates — read this before you deposit via bKash, Nagad, or Rocket.

Account eligibility requiredLocal law governs accessbKash, Nagad, Rocket coveredOne account per personTerms updated with notice
Karkia What You Agree To When You Use Karkia
HOW WE HANDLE THIS

Account Security and How We Manage Your Data

Your account data stays tied to your registered mobile number. We use SSL encryption on every connection and verify withdrawal requests against the mobile wallet name on your account before releasing funds — this step protects you if someone else tries to pull money out. We keep transaction records as required by applicable rules, and you can request a summary of your account activity through support at any time.

Withdrawal Verification

Every withdrawal is checked against the registered name on your bKash, Nagad, or Rocket account before it clears. This step is not skippable and protects your balance.

Data Retention

We retain account and transaction records for the period required under applicable rules. You can request an activity summary by contacting support with your registered number.

Account Security

Your account is tied to your mobile number. Enable OTP login to add a second check every time someone tries to access your account from a new device.

Contact for Changes

To update your registered details — mobile number, wallet name — contact support directly. Changes to payment details require identity verification before they take effect.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If something in these terms is unclear, or if you need to raise a dispute about your account, payment, or a suspension decision, contact us directly. We handle terms-related queries through live chat and email — give us your registered mobile number and the issue you're raising so we can pull your account details without delay.

Live Chat Open the chat window from your account dashboard. Available for account and payment queries during platform operating hours.
Email Support Send your query to our support address with your registered number and a clear description of the terms issue you're raising.
Account Help For account-specific disputes — suspensions, wallet holds, duplicate-account flags — raise a formal request through the Help section of your account.

Common Questions About These Terms

Real questions about how these terms work in practice — from account eligibility to what happens when a payment disputes.

You must be eligible under your local law and accessing the platform from a supported region. Account access depends on where you are and what your local rules allow.

Check your mobile wallet transaction history first. If the payment left your wallet but did not land in your account, contact support with the transaction reference number and your registered mobile number.

No. These terms allow one account per person. Duplicate accounts are a breach of these terms and can result in both accounts being suspended and balances held pending review.

We post the updated version on this page and the change applies from your next session. If you continue using your account after an update, that counts as acceptance of the revised terms.

Raise a formal request through the Help section of your account, or contact us via live chat or email. Include your registered number and a description of the issue so we can review your account record.

Yes. Contact support with your registered mobile number and we will pull a summary of your account activity. Retention periods follow the requirements that apply in your eligible region.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.