Reference

What Governs Your Account on Karkia

Access to Karkia depends on your local law and whether your region is eligible — we do not override that, and we do not pretend otherwise.

Jurisdiction-dependent accessAccount data protectionbKash, Nagad, Rocket wallet termsFair use policyContact rights
Explore Lobby Read FAQ
Karkia What Governs Your Account on Karkia
LEGAL CONTACT PATHS

Reach Us About Your Account or Terms

If you have a question about how these terms apply to your account, or you want to request a change to your data, our support team handles legal and account queries directly. Reach out through any of the channels below and include your registered wallet number so we can locate your account quickly.

Live Chat Open the chat window from your account dashboard. Available for account and legal queries; response times vary by queue.
Email Support Send your query to our support address. Include your registered bKash, Nagad, or Rocket number for faster account lookup.
Help Centre Our help pages cover account eligibility, wallet verification steps, and how to submit a data or terms query without contacting support directly.
DATA AND ACCOUNT SECURITY

How We Handle Your Account Data

Your account data stays with us only as long as it is needed to operate your account and meet our obligations. We do not sell your information to third parties. Cookies on the platform are used to keep your session active across devices — if you log in on mobile via bKash and return on a browser, your session carries over without re-entering your wallet details. You can request a copy of your account data or ask us to delete it by contacting support with your registered wallet number.

Data Retention

We keep your account data for as long as your account is active and for a period after closure as required by our obligations. You can request deletion at any time.

Cookie Use

Session cookies maintain your login state across devices. No tracking cookies are shared with advertisers. You can clear cookies from your browser settings at any time.

Wallet Security

Your bKash, Nagad, or Rocket wallet link is verified at registration and again at each withdrawal. We do not store your wallet PIN or mobile banking credentials.

Data Requests

To access, correct, or remove your account data, contact support with your registered wallet number. We aim to respond to data requests within a reasonable timeframe.

Common Questions About Terms and Your Rights

These are the questions we hear most often about account eligibility, data handling, and how our terms work in practice.

Access depends on whether online gaming is permitted under local law in your region. You are responsible for confirming your eligibility before opening an account with us.

You can register with bKash, Nagad, or Rocket. The wallet you use at registration becomes your verified withdrawal wallet, so use the one you intend to withdraw to.

Any unsettled balance is returned to your registered wallet — bKash, Nagad, or Rocket — after identity verification is confirmed. We do not retain funds beyond what is needed to settle your account.

Contact our support team with your registered wallet number and request a data copy. We will locate your account and respond with the information we hold on file.

Yes. Send a deletion request to support with your registered wallet number. We will process it in line with our retention obligations and confirm once it is done.

Where local law in Bangladesh applies to your use of the platform, it takes precedence. These terms are written to be consistent with that, but your local legal position is what matters for your eligibility.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

Related pages

InfoPrivacy PolicyInfoTeen Patti RolloutAppKarkia App

Related pages

Karkia Bangladesh Karkia App Roulette Royal Night Karkia Banking Crash Betboost